Customer service

Our goal is to provide you a pleasant shopping there and make you satisfied with the quality of services and products. If you have any questions or wishes, please don´t hesitate to contact us at +420 777 327 627 ( english ) or by info@farnamhorse.eu

1. Why FARNAM products ?
2. Choosing products
3. Ordering procedure and prices
4. Shipping and payment methods
5. Returns and damages
6. Why is beneficial register ?

7. Vendor informations

    

1. WHY FARNAM PRODUCTS ?

• We offer high quality products with proven functionality.
• Farnam is an absolute leader on the U.S. market with 60 years of tradition.
• All products are tested for the presence of banned substances and contain no doping ingredients.
• You can choose from a comprehensive and wide range of products.
• For your hard-earned money you will receive products which really work.
• Watch our regular special offers and discounts.
• We offer personal approach.
• All orders received by 12 noon (CET) will be shipped the same day, excluding Saturdays, Sundays and holidays.
• Storage is in modern facility, where the necessary temperature to maintain product´s quality is controlled.
• We guarantee a willing, serious and honest business.

2. CHOOSING PRODUCTS

We believe that the choice of our wide range will be as easy as possible for you and you will always find useful information to the right decision. Range is divided into several categories and each product contains the basic information:

• Description
• Functionality
• Picture
• Instructions for use and feeding instructions
• Ingredients and content
• Package size and its use
• ... and other additional information

If you do not know which product is the right one for you, please do not hesitate to contact us.

3. ORDERING PROCEDURE

If you decide to order our products, please follow the steps that the system will gradually submit to you. After inserting the product into the basket, you can continue selecting the next one or you can go to finish your order. Here we ask for your contact information and selection of the delivery and payment method. You may then double check and confirm your order.

We consider our internet presentation very clear and understandable. If you access the ordering, be sure that you really want products. Your order will be understood as mandatory and voluntary.

All prices are including VAT already. There is 10% tax for feed supplements and 20% tax for rest of products. If you have VAT number in your country, please let us know and we will arrange invoice without VAT for you.

4. SHIPPING AND PAYMENT METHODS

After sending your order we will contact you by e-mail for confirmation. All orders received by 12 noon (CET) will be shipped the same day, excluding Saturdays, Sundays and holidays. We do not charge handling or other hidden fees. We offer DHL services with flat rates ( www.dhl.com )

METHOD OF TRANSPORT

1. Shipping with DHL to most European countries for flat rate per order: ( days = working days )

Austria ... 9,50 EUR ... 2 days
Belgium ... 14,90 EUR ... 2-3 days
Bulgaria ... 19,50 EUR ... 2 days
Croatia ... 14,50 EUR ... 3-4 days
Denmark ... 16,50 EUR ... 2-3 days
Estonia ... 14,50 EUR ... 2-3 days
Finland ... 14,50 EUR ... 4-5 days
Germany ... 7,90 EUR ... 2 days
Great Britain ... 13,90 EUR ... 3 days
Greece ... 14,50 EUR ... 3-4 days
Hungary ... 11,90 EUR ... 2 days
Latvia ... 17,50 EUR ... 2-3 days
Lithuania ... 17,50 EUR ... 2-3 days
Netherlands ... 13,50 EUR ... 2-3 days
Poland ... 7,90 EUR ... 2 days
Romania ... 17,50 EUR ... 2-3 days
Slovenia ... 12,50 EUR ... 2 days
Slovakia ... 5,90 EUR ... 2 days
Spain ... 12,50 EUR ... 3-5 days
Sweden ... 13,50 EUR ... 3 days
Serbia ... 25,50 EUR ... 4-6 days ( + 50 EUR customs clearance )
Switzerland ... 35,50 EUR ... 3 days ( including customs clearanc fees )

Please note:
Shipments to countries outside the EU may require custom declaration and additional costs.

1. Personal pick up at our facility. All visits must be arranged in advance by phone or e-mail. Address:
     Animal Central, spol. s r.o.
     Březiněveská 134
     250 64 Hovorčovice
     Czech republic
     on the map here

2. Delivery with our own transportation to your address. This service will be offered to you in the event that the volume of goods, its weight or value exceeds the normal rate. This way of transport will ensure maximum comfort.

METHOD OF PAYMENT

1. While using DHL services your can use these payment methods:

• Bank transfer in advance of shipping ( Proforma invoice )
• PayPal payment in advance of shipping

1. While visiting our facility you can use these payment methods:

• Cash payment ( in EUR currency )

Please note:
We receive these credit cards: Visa, Visa Electron, MasterCard, Maestro, Dinners Club, American Express.

AVAILABILITY

We keep in stock around 95% products all year, so we can handle most orders already same day. This information can be found on all products. In the busiest months, it may happen that certain products are temporarily sold out or unavailable. In this case we will contact you with alternate solution that you will agree. We supply our store regularly.

5. RETURNS AND DAMAGES

Our goal is maximum customer´s satisfaction. In this spirit, we approach to the handling of complaints. All orders are carefully packed and content of packages fills fixation corpuscles. Despite our efforts to deliver the product to you without damaging it can happen that during transport and handling the damage will occure.

In case of damages, please contact us and we will arrange satisfactory solution for you.

Products purchased from us are accompanied by instructions from producer ( english labels ). On each product you will find expiration date. We guarantee that all products are purchased during the warranty period and good for use. If you plan to buy products for a longer period of time, please ask for information about the expiration date.

6. WHY IS BENEFICIAL TO REGISTER ?

Registered customers can access many deluxe features of our site. These include the following:

• After signing in you will have a perfect overview of the status of your orders
• Keep a list of popular products, which will save time during subsequent purchase
• After certain turnovers you will be moved to more favorable pricing groups ( VIP )
• Save time when re-listing of contact addresses
• You can be informed about interesting news and discounts
• You will be able to add comments to our products
  ... and many more!

7. VENDOR INFORMATIONS

Animal Central, spol. s r.o.
Registered office and warehouse: Březiněveská 134, 250 64 Hovorčovice, Czech republic

ID number: 27927393
VAT number: CZ27927393
Company Incorporated, listed by the Municipal Court in Prague, section C, file 127057.